Security at StoreMaven

Overview

As users of our own product, we understand how important the security and privacy of your data is.

We are committed to providing our customers with a highly secure and reliable environment for its cloud-based application. We have therefore developed a security model that covers all aspects of StoreMaven’s systems.

The security model and controls are based on industry best practice.

As part of the company’s focus on security issues, the company security team performs on a regular basis:

  • Monitoring and analyzing the infrastructure for suspicious activities and potential threats.
  • Issuing periodic security internal review.
  • Dynamically updating the security model and addressing new security threats.
  • Systematically examining the organization’s information security risks, taking into account threats and vulnerabilities.
  • Designing and implementing a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address the risks that are deemed unacceptable.
  • Adopting an overarching management process to ensure that the information security controls continue to meet the organization’s evolving information security needs.

Protecting Customer Data

Our systems are hosted on Google Cloud Platform (“GCP”) infrastructure, located in the United States. They’ve devoted an entire portion of their site to explaining their security measures, which you can find here: https://cloud.google.com/security/infrastructure/

and here:

https://cloud.google.com/security/infrastructure/design/

No one other than our developers can access the data of clients and this is only done if it is necessary to solve client-related issues.

Authorizing Access

Customer data is stored only in the production environment. Developers only have approval to access user data in order to solve client requests, issues or bugs.

We know the data you have with StoreMaven is private and confidential. We have strict controls over our employees’ access to internal data and we are committed to ensuring that your data is never seen by anyone who should not see it.

With that said, the operation of StoreMaven wouldn’t be possible without a few members having access to our databases in order to optimize performance and storage. 

Secure Software Design

Any new feature or code that will be implemented into our system starts with an in-depth analysis of security and privacy risks. All code is saved into a git version control repository and evaluated in a test environment before deploying it into our production environment. All code is reviewed by a second developer to ensure code quality. We have a strong security layer that prevents data leakage between customers.

Physical Security Protocols

Security controls at GCP data centers are based on standard technologies and follow the industry’s best security practices. The physical security controls are constructed in such a way as to eliminate the effect of single points of failure and retain the resilience of the computing center.

Environmental Controls

A variety of environmental controls are implemented at GCP’s data center facilities.

  • Servers are locked inside the infrastructure in a designated area.
  • The server area is cooled by a separate air conditioning system, which keeps the climate at the desired temperature to prevent service outage.
  • The facilities are protected by a fire suppression system, which protects the computing equipment and has built-in fire, water, and smoke detectors.
  • The facilities have on-site generators, which serve as an alternative power source.
  • There is 24-hour video surveillance of all entrances and exits, lobbies, and ancillary rooms. The videos are recorded and monitored, and retained for later use.

Network Security

Firewalls: Applications in the hosting and cloud have firewalls installed to shield them from attack and prevent the loss of valuable customer data. The firewalls are configured to serve as perimeter firewalls to block ports and protocols.

DDoS mitigation and WAF: All application access, including direct application access and API access, are protected by a dedicated DDoS mitigation service, and an advanced WAF scans all traffic going in and out of the private application network, allowing StoreMaven to ensure high availability at all times, as well as prevent attacks and malicious activities.

Encryption in Transit and at Rest

StoreMaven ensures the security and privacy of user information by encrypting data on all servers at rest and in transit.

Our systems are designed to ensure data is protected at all times. Specifically, we’re using TLS v1.2 with strong ciphers to protect data in transit. User passwords are hashed using SHA512 with a modern hash function.

StoreMaven’s cloud-based solution is deployed using Google Cloud Platform (“GCP”), enabling us to guarantee high security through utilizing a series of high tech, best in the industry solutions that work to ensure the safety of all user data on the GCP network.

System Monitoring, Logging and Alerting

StoreMaven monitors servers to retain and analyze a comprehensive view of the security state of its production infrastructure. StoreMaven collects and stores production servers logs for analysis.

Backup

All of our data is backed up based on GCP mechanisms on a daily basis. backups are saved 90 days back.

Incident Management

To handle security incidents effectively, StoreMaven has constructed incident response and notification procedures. StoreMaven data & development teams respond to security incidents and mitigate risks. The team uses monitoring and tracking tools and performs real-time analysis. Additionally, the team has clear procedures in place for communicating the incidents to any involved party and for handling escalations. The level of severity is a measure of its impact on, or threat to, the operation or integrity of the institution and its information. It determines the priority for handling the incident, who manages the incident, and the timing and extent of the response.

Personnel Security

StoreMaven realizes that the malicious activities of an insider could have an impact on the confidentiality, integrity, and availability of all types of data and has therefore formulated policies and procedures concerning the hiring of IT administrators or others with access to important and crucial systems. StoreMaven has also formulated policies and procedures for the ongoing periodic evaluation of IT administrators or others with system access. User permissions are continuously updated and adjusted so when a user’s job no longer involves infrastructure management, the user’s console access rights are immediately revoked.

Security Awareness and Training

In order to help ensure that StoreMaven employees are aligned with the security practices and aware of their duties, StoreMaven conducts multiple information security awareness campaigns. 

Our engineering and operation teams keep their skills up to date regarding security best practices. We have coded many different online systems and are experienced in infrastructure security and systems security.